Returns & Exchanges

Sykes Returns Policy

Change of Mind Returns

• You return an item because you have changed your mind about your purchase, we will offer you a refund provided that:
• You return the item within 30 days of purchase;
• The item is in re-saleable condition including that:
  • It is in its original packaging, including instruction manuals and all accessories;
  • It is unused and in its original condition.
  • If these requirements are not satisfied Sykes reserves the right not to offer a refund for change of mind returns.

Other Returns

Sykes will accept product returns and provide you with a refund or repair where:

• The product is faulty or is not of merchantable quality, or
• The product is not fit for its intended purpose, or
• The product does not match the sample or our description; and
• You can produce your receipt or other adequate proof of purchase.

Sykes reserves the right to:

Assess the condition and age of returned goods prior to offering a repair, exchange or refund. This may result in a repair, exchange or refund being refused.

Please note:

• Your original Sykes receipt is the best form of proof of purchase
• Refunds will be issued using your original payment method
• Please return any accessories and manuals supplied with product
• Change of mind returns do not apply to any custom built products